Support
Certimail is run by one person, so email is the fastest way to reach us. To help quickly, include your order ID (Muse shows it when you place an order) and the email address you used at checkout.
Please do not email the text of your letter, card numbers or passwords. We never need them to help you.
Where is my letter?
Ask Muse for the status of your order. It reports whether payment went through, whether the letter has been printed and mailed, and the USPS tracking number once there is one. You can also enter the tracking number at usps.com.
I need a refund
If the print and mail service rejected your address or letter before printing, you were refunded automatically and the refund reaches your bank in about 5 to 10 business days. For anything else, email us with your order ID and read the refund terms first so you know what to expect.
My letter was refused or flagged
Letters are screened for threats and harassment before payment. A refused letter is not charged. If you think we got it wrong, email us the order ID and tell us what the letter is about in general terms.
Delete my information
Email us with your order ID and we will delete the letter text and addresses from our records sooner than the usual 90 days. See the privacy policy for what we keep and why.
Anything else
Write to support@certimail.guaranteecheck.org. Certimail is a mail-sending service and cannot give legal advice about what your letter should say.